Shipping policy

Turaja is committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the promised span of time, we ship through reputed courier agencies only.

Shipping

• Free Shipping within India is available. We offer free International shipping on orders above 50,000.
• Item/s you see on Turaja comes with different despatch dates. Please see in product detail. If any queries do contact us.
• Sometime it takes more time to despatch the goods as they are handmade. It will be intimated.
• We shall send you an e-mail containing the tracking information once the goods are shipped.
• Once shipped, please allow 7-10 business days to deliver in India. International shipments may take 8-15 business days.

Delay in Dispatch

• If there is a delay in dispatch due to any natural calamity, public holiday or any unforeseen circumstance, we shall not be liable to return or exchange the goods.
• If there is a delay in dispatch due to the product being out of stock, we may contact you through e-mail. You may then choose to wait, choose alternate products, or opt for refund.

For international shipments, the customer is responsible for any customs duties/taxes applicable in their country.

Customs & Import Taxes

VAT/ Import Duties/ Local Taxes are borne directly by the customer if such charges are applicable in the destination country on hand-loom products sourced from India. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.